Return
Here you will find information about our procedures for processing cancellations or complaints.
Cancellation and return
Products from Room & Wall Art are produced to order from the customer. When an order is placed by the customer, it goes directly to the manufacturer and the order cannot be cancelled after payment has been processed. There is therefore no right of withdrawal or return on the order.
It will still be possible to cancel and return the item within 7 days of the purchase, but under special conditions: This means that when canceling an order, the customer will be charged an amount equivalent to 25% of the total purchase price, to cover the online store's costs associated with the sale/purchase. 25% of the total amount paid by the customer upon purchase will therefore be deducted by the seller from the total amount before the money is returned to the card/account the customer has used to pay for the ordered product. Cancellation of the purchase and refund of 25% assumes that the returned product has first been received by Room & Wall Art and is in perfect condition upon receipt.
Incorrect product and return
Upon receipt of an incorrect product in relation to the actual order, the incorrect product must be returned to the online store immediately and at the latest within 7 days after the customer received the incorrect product. A new/correct product will be sent to the customer immediately when the incorrect product has been returned and received by the online store. This assumes that the returned product is in perfect condition upon receipt by Room & Wall Art.
Complaint and return
Upon receipt of a damaged product due to a manufacturing defect or due to shipping, the customer must, upon receipt of the product, immediately and at the latest within 7 days after receipt of the product, return the damaged product, accompanied by photo documentation of the damage and shipping number, in order to file a complaint with the online store. A new equivalent product will be sent to the customer immediately when the damaged product has been returned and received by Room & Wall Art.